Refund and Returns Policy

Effective Date: November 26, 2024

At Nova Monitor Guru, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive refund and return policy.

1. Returns

You have the right to return most items within 30 days from the date of delivery for a full refund, subject to the following conditions:

  • The product must be in new, unused condition and in its original packaging with all accessories and manuals.
  • Return requests must be initiated within 30 days of the delivery date.
  • Certain items, such as software, opened electronics, or custom products, may not be eligible for return unless they are defective.

2. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, we will process your refund through the original payment method within 7-10 business days.

  • If the item is not returned in its original condition, or is damaged, we may charge a restocking fee or refuse the return.

3. Exchanges

If you wish to exchange an item for a different product, you can initiate a return and place a new order for the desired item. We do not offer automatic exchanges, but we will guide you through the process.

4. Return Shipping Costs

Unless the return is due to a defect or error on our part, the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the item is returned safely.

5. Defective or Damaged Products

If your product arrives damaged or defective, please contact us immediately. We will provide a full refund or replacement for the defective product at no extra cost to you.

6. How to Return an Item

To return an item, please contact our customer support team at info@novamonitorguru.com with your order number and a brief description of the issue. We will provide you with return instructions and a shipping label if necessary.

7. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items