Sales Policy

Effective Date: November 26, 2024

At Nova Monitor Guru, we are committed to delivering the highest-quality products and services to our customers. Our Sales Policy outlines the terms and conditions that govern the purchasing process on our website, ensuring transparency, trust, and satisfaction. By purchasing products from novamonitorguru.com, you agree to the terms set forth in this policy.

1. Product Information and Availability

We strive to ensure that the product information on our website is accurate and up-to-date. However, there may be occasions when pricing, descriptions, or availability are not correct due to errors or unexpected issues with stock levels. If we find discrepancies with your order, we will notify you immediately and offer alternatives, such as adjusting the order, offering you a similar product, or issuing a refund if necessary.

  • Product Descriptions and Images: While we take care to accurately represent products on our website, the actual product may differ slightly in terms of color, packaging, and specifications due to factors such as lighting, screen resolution, and manufacturing updates.
  • Stock Availability: Product availability may vary due to high demand or inventory issues. In such cases, we will either offer a backorder option, suggest a similar product, or cancel the order with a full refund.

2. Pricing and Payment

All prices on novamonitorguru.com are listed in U.S. Dollars (USD) and are inclusive of any applicable sales tax. Prices do not include shipping or handling fees, which will be calculated during the checkout process.

  • Price Changes: Prices on the website are subject to change without notice. In the event of a price change after you’ve placed your order but before it has been shipped, we will honor the price at the time of your order.
  • Payment Methods Accepted: We accept a variety of payment methods to ensure convenience and security. These include:
    • Major credit cards (Visa, MasterCard, American Express)
    • PayPal
    • Bank transfers (if applicable)
    • Other payment methods as available (e.g., Apple Pay, Google Pay)

Payments are processed securely using industry-standard encryption to protect your financial information.

3. Order Process

Once you have added items to your cart and proceeded to checkout, you will be prompted to provide your billing and shipping information. After payment is successfully processed, you will receive an order confirmation email. This confirmation is not an acceptance of your order, but an acknowledgment that we have received it.

  • Order Confirmation: After receiving your order, we will send you an email with an order number and a summary of the items you purchased.
  • Order Acceptance: An official acceptance of your order will occur once your order has been processed and shipped from our warehouse. At this point, you will receive a shipping confirmation email with tracking information.

4. Shipping and Delivery

We offer multiple shipping options to provide flexibility and cater to your delivery needs. Shipping times vary based on your location and the shipping method chosen at checkout.

  • Shipping Rates: Shipping fees are calculated at checkout based on the weight and size of your order and the delivery location.

  • Shipping Timeframes:

    • Standard Shipping: 3 to 7 business days (depending on your location).
    • Expedited Shipping: 2 to 3 business days (additional charges may apply).
    • International Shipping: Available to select countries, with delivery times varying from 5 to 15 business days.

  • Order Processing: Orders are typically processed within 1 to 2 business days. During peak periods, processing may take longer. Please note that holidays, weather conditions, and logistical issues can affect delivery times.

5. Cancellations and Modifications

Once an order is placed, we process it promptly to ensure swift delivery. However, if you need to make a change to your order or cancel it before it has shipped, please contact us immediately. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, it cannot be canceled or modified.

  • Order Cancellation: If your order has already been processed for shipment, it cannot be canceled. However, once you receive your order, you may initiate a return in accordance with our Refund and Returns Policy.
  • Address Errors: If you notice an error in your shipping address after placing an order, please contact us immediately. If the address error is caught before shipping, we will correct it free of charge. After shipment, any changes to the delivery address will incur additional shipping charges.

6. Returns, Refunds, and Exchanges

Our Refund and Returns Policy provides you with a clear process for returns, refunds, and exchanges. We want you to be satisfied with your purchase, and we will work with you to resolve any issues that may arise.

  • Returns: You may return items within 30 days of receipt for a full refund, provided the products are unused and in their original condition. Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
  • Refunds: Refunds will be processed within 7-10 business days after receiving your returned items. Refunds will be issued to the original payment method.
  • Exchanges: We do not automatically exchange products, but you may return an item and place a new order for the product you wish to receive.

7. Customer Responsibilities

It is the responsibility of the customer to provide accurate information when making a purchase. This includes:

  • Shipping Address: Ensuring your shipping address is correct.
  • Email Address: Providing an accurate email address to receive order and shipping updates.
  • Payment Information: Ensuring your payment method is valid and authorized.

Failure to provide correct and complete information may result in delays or errors in order fulfillment.

8. Promotions and Discounts

From time to time, we offer promotional codes, discounts, and special offers on our products. These offers are subject to the following terms:

  • Eligibility: Promotions may be valid only for certain items or customer groups.
  • Expiration Dates: Discounts are valid only within the stated promotional period.
  • Limitations: Some promotions may not be combined with other offers or discounts.

9. Loyalty Program (if applicable)

We may offer a loyalty program that rewards customers for repeat purchases. Details of the loyalty program, including earning and redeeming rewards, will be provided separately.

10. Contact Information

For questions about your order, or assistance with our products or services, please contact our customer support team: